Refund Policy

What you are buying

Soliloquy sells points and membership terms. Points are spent one per reply. A membership is a one-time payment that lasts for the term shown at checkout — it does not renew and there is nothing to cancel. Prices, points, and term length are shown on the Pricing page and again before you pay.

Digital goods are delivered immediately

Points and membership time are added to your account as soon as payment is confirmed. Because delivery is immediate, purchases are final once delivered. Points do not expire, and they are not transferable or redeemable for cash.

Situations we always correct

Contact Support through the app if any of the following happened. We will investigate and correct verified errors, and we provide refunds where required by law.

• You were charged more than once for the same purchase.
• You were charged but the points or membership time never arrived.
• The purchase failed for a technical reason on our side.

If a payment reached us for a different amount than the order, we credit points at the amount actually received rather than voiding the payment. We do not cancel a payment simply because the amount did not match, the order expired, or it was submitted twice.

Who sells each payment method

Card payments are sold and fulfilled by FastSpring, our merchant of record. FastSpring is the seller of record for those orders, the charge appears on your statement under FastSpring, and FastSpring's own buyer terms apply alongside this policy.

Cryptocurrency payments are handled by NOWPayments. A completed transfer on a blockchain network cannot be reversed by Soliloquy. Payment providers and blockchain networks may charge their own fees, which are separate from the price shown here.

Price changes and service changes

A price change never applies retroactively: points already credited and membership time already active are unaffected. If we stop operating the service, we will announce it at least 30 days in advance and stop selling new points; points already purchased are not refunded, so use them before the announced date.

Currency

All prices are quoted in US dollars. If you pay in another currency, your bank, card issuer, or payment provider sets the exchange rate and may add its own fee.

Questions

Use the Support section inside Soliloquy to ask about a specific payment. Our full terms are in the Terms of Service.